Just had an encounter with a tenant in the laundry room. I had arrived first and put money in the three washers, and I was just loading them up when she came in, hugging a garbage bag of clothes. She stared at the washers, and you could see the wheels turning in her head as she tried to compute what was going on.
I looked at her and said politely but impersonally, "Sorry, the three washers are taken."
"All right, you don't have to be rude!" she snapped rudely.